When you use this web site you are agreeing to accept the terms of use set out below, and any additional terms that may be located on other pages within the www.liverpool.gov.uk web site. Liverpool City Council may change these terms without notice at any time, so you should revisit these and any other relevant pages from time to time to see what terms of use you are agreeing to.

Data Protection

As a registered Data Controller, Liverpool City Council will only process your personal data/information in accordance with the Data Protection Act 1998. For more information about the Data Protection Act 1998 visit www.ico.gov.uk.

If you have any enquiries which are related to either the Data Protection Act 1998 or the Freedom of Information Act 2000, you can email informationrequests@liverpool.gov.uk.

Copyright

Unless otherwise stated, the design and layout of this web site, and all the material published on this web site, including text, graphics, logos, sounds, images and attached documents, is the copyright of Liverpool City Council.

Personal, non-commercial use

Liverpool City Council authorises you to view and download the material on this web site only for your personal, non-commercial use. You must keep any copyright or other notices contained in the original material on any of the material you download.

Educational use

Educational organisations may use documents on the web site for distribution in the classroom, without permission from Liverpool City Council, so long as:

  • no changes are made to any documents
  • no documents are broadcast in any way or copied or posted to any network computer
  • an acknowledgement is included to Liverpool City Council.

 

Written permission

Any other use of the material on this web site, including distribution outside the classroom, requires express written permission from Liverpool City Council.

Other websites and networked computers

You may not use this web site or any part of this web site for any purpose on any other web site or networked computer.

Disclaimer

Liverpool City Council has taken every care in compiling information and material for this web site. However, we will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.

Quality of information – how you can help

If you think there are any mistakes or out of date information on any part of the web site, please let us know by filling in a Have Your Say email reply form and telling us which page or pages you think need changing.

External links

Links to external web sites are provided only for your convenience. Liverpool City Council does not endorse any external linked web sites. The sites are not under the control of Liverpool City Council and we are not responsible for their content.

Your feedback and comments

Liverpool City Council welcomes your feedback and comments about Liverpool City Council, about the city and about this site.

We consider any feedback, comments or other material you post on this site, or send us through this site, as non-confidential. Liverpool City Council will be free to use this material, your feedback and comments, and any data transmitted with them in any way it requires.

You are prohibited from posting or sending any unlawful, threatening, libellous, defamatory, obscene, pornographic material to or from this site, or any other material that would break any law.

Liverpool City Council may monitor or review any areas of the site where users send or post communications, feedback, comments or other material. But Liverpool City Council has no liability related to these communications, feedback, comments or materials.

Limitation of liability

Liverpool City Council, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any web sites linked to this site, or any material or information contained on this site.

Privacy Policy

Liverpool City Council respects your privacy. The information that you provide us with, or that is gathered automatically, helps us to monitor our service and provide you with the services that you are entitled to as a resident of Liverpool or visitor to our website. Emails and forms are treated in the same way as other communications with the council. Emails with your elected representatives are confidential between yourself and your representative.

If you have any concerns, questions or comments please let us know by filling in a Have Your Say email reply form.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.Find out more about how this site uses cookies.

Registration and Authentication

We may in the future require you to register and be authenticated with us in order to access extra services. The information will not be used for sending you newsletters or other information/promotions unless stated.

Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Surveys

On occasion we may conduct online surveys. These may be used to determine our services and collect information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.

Third parties

Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.

Security

Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.

Usage of information

If requested we may submit your information to law enforcement or government authorities.

Policy changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.

Security Guarantee

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Protecting your privacy

To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

Liverpool City Council utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside Liverpool City Council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.